Frequently Asked Questions
Find answers to common questions about our cleaning services, areas served, and access instructions.
Do I need to be home during the service?
Nope! Most of our clients provide access instructions and enjoy returning to a fresh, clean home. But it’s up to you..
What areas do you serve?
We’re currently focused on the South DFW region including Desoto, South Arlington, Cedar Hill, Duncanville, Midlothian, Mansfield, Lancaster, Red Oak, and surrounding neighborhoods.
Are your products pet-safe and eco-friendly?
Yes — all of our cleaning solutions are biodegradable, some are hypoallergenic, and all are safe for pets and kids.
What if I need to cancel or reschedule?
We just ask for 24 hours’ notice. You can use your confirmation link or contact us directly.
Do you bring your own supplies and tools?
Absolutely. Every crew is fully equipped with premium tools and non-toxic supplies.
How does your subscription work?
Choose a plan that fits your lifestyle. Get the exact price according to your home size. We handle the rest. You’ll receive a reminder before each visit, and perks apply automatically.
Can I request the same team each time?
We do our best to keep consistency, especially for families with pets or seniors. Let us know if you have a preference.
Can I gift a service to someone else?
Yes! Just let us know. We offer digital and printable gift options for any flat-rate or subscription service.
Legal & Privacy Information
Privacy Policy
Your personal information is used only for:
Booking and service coordination
Service reminders and notifications
Special offers or bonuses (opt-out available)
We never sell or share your data. Payments are securely processed through Stripe; we do not store payment details.
Satisfaction Guarantee
If anything is missed, notify us within 24 hours and we’ll come back at no extra charge.
Cancellations
One-time cleans & add-ons: Cancel or reschedule by 8:00 PM the day before.
Subscription plans: Pause or cancel with 7 days’ notice before next billing cycle.
Safety & Property
Our team is background-checked and insured.
We treat your space with care and respect pet boundaries.
Client must ensure safe working conditions (electricity, water, access).
Biohazard & Safety Policy
For safety, we do not handle: blood, bodily fluids, mold infestations, or hazardous waste.
If such conditions are discovered, we may pause work and refer you to a specialized provider.
Copyright & Use
All brand content, copy, and images are property of Trustin Cleaning Professionals and may not be used without written permission.
Coverage Area
Serving Desoto, Duncanville, Cedar Hill, South Arlington, Lancaster, Mansfield, Midlothian, Red Oak, and neighboring areas.
