Terms & Conditions
Welcome to TrustinPros.com By booking or using our site, you agree to these Terms & Conditions.
1. Use of Website
This site is operated by TrustinPros LLC (“we,” “us,” “our”).
All text, pricing, and images belong to TrustinPros and may not be copied without written consent.
2. Services
We provide residential and specialty cleaning services.
Pricing and labor hours are based on a 1600 sq. ft., 1-story home unless noted.
Extra charges will apply for excessive mess, unique conditions, or added services, and will confirm with client before moving forward, where signature will be required.
3. Booking & Payments
Bookings must be made through our site or by support team.
Payments are processed via Stripe. By booking, you authorize charges to your payment method.
Receipts are emailed and booking confirmation is texted after payment.
4. Cancellations & Rescheduling
Cancellations must be made by 8:00 PM the day before service.
Late cancellations or no-shows will incur a $25 fee to compensate cleaners.
If our team cannot access the property, a trip charge may apply.
5. Satisfaction Guarantee
We stand by our work. If you are not satisfied, provide proof (photos or notes) within 24 hours.
We will send cleaners back to complete the job at no extra cost.
Guarantee excludes requests outside the original scope of work, unless otherwise agreed upon.
6. Client Responsibilities
Client must provide photos of the main cleaning area prior to service.
Property must have working water, electricity, and safe conditions.
Pets must be contained during service.
7. Cleaner Responsibilities & Photo Policy
Cleaners are required to take before and after photos of work.
Photos are used to confirm service completion, protect everyone involved, and limit liability.
Photos are kept private and not shared externally, unless permitted by clients.
We encourage clients to post images of our work, and leave reviews.
8. Service Limitations
We may refuse service in unsafe or extreme conditions.
We do not handle biohazards, pest infestations, or heavy hoarding unless agreed in writing.
Outdoor services may be rescheduled due to weather.
9. Cleaners
Services will be performed by our vetted & insured cleaners.
TrustinPros is not responsible for delays caused by cleaners availability or external events.
10. Liability
We are not responsible for:
Pre-existing damage or normal wear.
Issues caused by unsafe property conditions.
Damage from client-supplied products.
Our liability is limited to the total service fee paid.
11. Privacy & Data
We collect name, phone, email for booking, confirmation, and service delivery.
Contact info may be used for follow-ups and promotions (opt-out available).
Payment details are processed securely by Stripe; we do not store card info.
12. Changes
Terms may be updated anytime without notice.
Continued use of our site or services means you accept updates.
13. Governing Law
These Terms are governed by Texas law.
Disputes fall under Dallas County, Texas jurisdiction.
14. Contact
📧 Email: [email protected]
📞 Phone: (469)202-4694
Coverage Area
